NISSA Centre support service is the biggest and the most important section of the company. This multiple-discipline technical and technological service has a multiyear experience and consists today of around 130 employees. Each RR has its own support service and spare inventory, providing to our customers a minimal time of reaction and resolving technical problems. NISSA Centre service engineers are trained on a regular basis in both Russia and at the various vendor’s training facilities aboard. Most of NISSA Centre’s service engineers have direct links with vendor’s service experts. Such links are used for sophisticated problems solving as well as for collecting information for future products modernization and upgrades. Our service engineers are equipped with mobile communications, laptop computers with service software, transport, service jigs, instruments and tools for professional equipment diagnostics, maintenance and repair. We are proud to have significant success in problems resolving during the first customer site visit.
NISSA Centre runs a spare parts inventory consisting of more than 8000 different part numbers. This inventory guarantees fast repairs of equipment in case of any technical problems which could happen. Constant spare parts requests, analysis and prognosis helps us to change spare parts inventory in accordance with real customer needs.
Main support service tasks
customer consultations for equipment usage, maintenance and repair, include a hot line phone service;
help to customer with site preparations for equipment installations;
complete installation service, include operators training and “follow me” start of equipment usage;
post warranty service;
spare parts supply.
All and any of our customers will receive consultation and help from our experienced service staff. We provide different variants of post warranty support contracts in according to our customer’s needs.